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MEDICAL OFFICE ADMINISTRATION

Diploma Program

Distant Education

Become a Medical Office Administrator

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Program Overview

As the population continues to age, the healthcare industry is facing ample shortage of well-trained personnel. Throughout the North American healthcare industry, there is a need to increase the size and skill of the workforce.

Medical administrative assistants perform a variety of administrative duties in doctor’s offices, hospitals, wellness clinics and other medical settings. The medical office is a diverse environment that requires essential skills in the daily office administration including scheduling appointments, patient reception and processing, record management, accounting, healthcare billing, reports and requisitioning, medical transcription and medical office terminology as well as key interpersonal communication skills when working with patients and team members.

Graduates may find employment in a variety of care settings including:

  • Physicians’ Offices, Clinics, Mental Healthcare and Allied Health Care Centres
    • Ambulatory Clinics
    • Walk-in Care Centres
    • Complementary and Alternative Medicine Clinics such as Chiropractic and Acupuncture Centres
    • Long Term and Extended Care Departments
    • Medical Research Facilities
    • Medical Laboratory and Diagnostic Imaging Centres
    • Physiotherapy and Occupational Therapy Clinics
    • Group Homes and Community Living Societies
    • Wellness and Fitness Centres
    • Hospital Admissions and E.R. Departments, such as Switchboard, Information, and Patient Registration
    • Ambulatory and Outpatient Departments
    • Laboratory and X-Ray Departments
    • Medical Finance and Administrative Departments
    • Booking, O.R. Bed Booking
DISTANT EDUCATION

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Admission Requirements

Admission Requirements

  • 18 years of age or older.
  • Assessment: Online or In-person Counselling
  • Result to Prove English Proficiency:
    • IELTS (Academic) – 6.0 overall
    • IELTS (General) – 6.0 overall with each band 6.0
    • PTE (Academic) – 51 overall
    • TOEFL IBT – 60 overall
    • CELPIP – 7 overall with each band 7
  • In the absence of the above ESL required.
  • Secondary or Post Secondary Degree Diploma.

Learning Outcomes

Learning Outcomes

  • Graduates will demonstrate proficiency in scheduling appointments and managing patient reception in a medical office setting.
  • Students will acquire essential skills in record management, ensuring accurate and organized patient documentation.
  • Graduates will demonstrate competence in medical office accounting, including billing and financial management.
  • Graduates will be proficient in generating reports and requisitions necessary for medical office operations.
  • Students will gain expertise in medical transcription, ensuring accurate and timely transcribing of medical records.
  • Graduates will possess a strong grasp of medical office terminology, facilitating effective communication within the healthcare environment.
  • Students will develop key interpersonal communication skills to interact effectively with both patients and healthcare team members.
  • Graduates will be well-prepared to contribute to addressing the shortage of well-trained medical administrative assistants in the healthcare industry, meeting the growing demand for skilled personnel.

Job Responsibilities

Job Responsibilities

  • Schedule and confirm medical appointments. Also, receive and communicate messages for medical staff and patients
  • Prepare, key in, edit, and proofread medical records, reports, articles, case histories and correspondence from machine dictation, shorthand and handwritten notes using computers
  • Interview patients in order to complete forms, documents and case histories
  • Complete insurance and other claim forms
  • Initiate and maintain confidential medical files and records
  • Prepare financial statements and billing procedures
  • Order supplies and maintain inventory
  • Determine and establish office procedures and routines
  • May supervise and train other staff in procedures and in use of current software

Modules

Program Modules

  • Medical Office Administration Fundamentals
  • The Psychology of Healthcare
  • Written Communications and Mail Processing
  • Interpersonal skills and Human Behaviour
  • Professional Behaviours in the Workplace
  • Telephone Techniques
  • Computer Concepts 1 (Keyboarding)
  • Computer Concepts 2 (Microsoft Office 2016/Office 365)
  • Patient Scheduling and Processing
  • Health Information Management
  • Professional Fees, Billing and Coding
  • Financial Practice Management – Fundamental Accounting Principles
  • Medical Practice Management and Human Resources
  • Medical Terminology
  • Medical Transcription Fundamentals
  • Medical Office Administration in a Hospital Setting
  • Career Development and Life Skills
  • Practicum Preparation and Placement (Internship) in a Medical Office Environment